FAQ

All Fire Pits are made brand new to order. Please allow 10 working days once your order is placed. On most occasions it is alot sooner. Once your fire pit is dispatched delivery can take between 2 -14 working days. Please don't hesitate to contact me for current wait times before you order or after you order to get an update. I can be contacted personally via email at rob@robsfirepits.com.au

Where are you located?

I am based in Adelaide, Australia. 

Who do you use for shipping?

All Fire Pits are sent via courier will be fully tracked until it arrives safely. You will receive tracking details once your Fire Pit is on its way to your door. 

All fire pits are sent within 7 working days of your order. Please allow up to 14 working days for delivery once dispatched.

Priority ordering is available at checkout. Use this option to have your fire pit made within 3 working days and prioritised. This however does not speed up the delivery time. Delivery time will vary depending on your location. 

PLEASE NOTE WE DONT DELIVER TO PO BOX ADDRESSES

Will fire pits rust?

Yes, Fire pits are made using raw mild steel and if left out in the weather they will rust. This will not effect the use of your fire pit in anyway. You can spray your fire pit in pot belly black to really give it a great look and will survive longer without rusting.

Will my Fire Pit warp due to heat? 

My Fire Pits are designed with weight and space in mind for low heat camping style fires and cooking. They aren’t designed to withstand a massive bon fires as yes this will cause the steel to warp. I use the highest quality material and if looked after your fire pit will last you a lifetime. 

Can my Fire Pit be collected?

No, All fire pits are sent directly to your address via courier.

What's the best way to contact Robs Fire Pits?

You can contact me via the 'Contact' link or you can contact me directly via email at rob@robsfirepits.com.au. I will answer every enquiry on the same day and will assure the best customer service. 

Thank you!